Send a care enquiry to the MCS team. We will need to confirm the care requirements, staffing and quotation before a booking is accepted.
Helpful details, clear questions and the information to prepare before making an arrangement.
Use the form to explain the support your family is looking for at home or in hospital. A clear description gives the team a useful starting point. MCS will need to discuss suitability, availability and the final arrangement before a booking can be confirmed.
Provide the name and number of the person who will coordinate the enquiry. If you are contacting MCS for a relative, explain your relationship in the description when helpful. Check the number before opening WhatsApp so the team can identify the right contact for the discussion.
Include the care address and whether the service is at home or in a hospital. For hospital support, add the hospital name and ward if known. For a home, mention any access requirements that may affect the first arrival or the proposed daily shift.
Choose the package you would like to discuss, or select help choosing a package if you are unsure. This selection expresses your preference; it does not confirm suitability or reserve a caregiver. Explain any overnight, nursing or additional coverage requirements in the description.
Briefly describe daily tasks, preferred hours and the intended start date. Include anything the team needs to know to begin the conversation, while keeping detailed records out of the initial message. Ask MCS how to share further information if an assessment requires it.
Press Submit to WhatsApp to open your prepared message to 012 650 1805. Review the text and tap Send in WhatsApp to contact MCS. If WhatsApp is unavailable, you can call the displayed number or use the listed email address to discuss your enquiry.